Managing People
Managing people can be incredibly difficult. People have emotions, strengths, wants, needs, and weaknesses. You have to know those…
Tag: Understanding
Having a Critical Ear
It’s important that right now we have a critical ear. We will need to take our cue from students.…
Engaging to Empathize
As educators, we often must engage in difficult conversations. It might be a student, parent, or colleague. Remember that…
When Knowing Meets Understanding
I was recently reading a book about customer service at Disney. In the book, the author describes the concept…