Posted inCzyz
Managing People
Managing people can be incredibly difficult. People have emotions, strengths, wants, needs, and weaknesses. You have to know those you are managing and understand what it is that makes…
Posted inCzyz
Having a Critical Ear
It’s important that right now we have a critical ear. We will need to take our cue from students. Their words and actions will dictate how they are actually…
Posted inCzyz
Engaging to Empathize
As educators, we often must engage in difficult conversations. It might be a student, parent, or colleague. Remember that developing empathy is the key to successfully navigating these situations.…
Posted inCzyz
When Knowing Meets Understanding
I was recently reading a book about customer service at Disney. In the book, the author describes the concept of Guestology, what Disney defines as the science of knowing…