Inundated with Data
Posted inCzyz

Inundated with Data

  Data was supposed to revolutionize education.  With multiple data points on every student, we are supposed to be able to personalize learning for every student. Unfortunately, we have been…
When Knowing Meets Understanding
Posted inCzyz

When Knowing Meets Understanding

  I was recently reading a book about customer service at Disney. In the book, the author describes the concept of Guestology, what Disney defines as the science of knowing…