Turning Off the Faucet
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Turning Off the Faucet

The other day I was trying to teach my son about turning the faucet off while he was brushing his teeth. I told him that even dripping water means wasted…
Why? Times Nine
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Why? Times Nine

  Every day, educators make decisions that impact many students. In fact, research shows that the average teacher might make four educational decisions every minute, or more than 1500 decisions…
Two Degrees
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Two Degrees

  Our first dusting of snow finally hit the East Coast this past weekend. On the coldest yet of winter days, there is more snow in the forecast for this…
Moments
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Moments

  There are moments every day where you have the chance to change someone's life.   Some of them are subtle. Some of them more obvious, but each day, these…
When Knowing Meets Understanding
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When Knowing Meets Understanding

  I was recently reading a book about customer service at Disney. In the book, the author describes the concept of Guestology, what Disney defines as the science of knowing…